Making online experiences to protect people. To quarantine the pandemic spread of Coronavirus, many businesses and high public organizations are already taking precautionary measures to make arrangements. Employees who travel will likely need to temporarily suspend any scheduled airline flights. Even schools and large churches are taking steps toward holding classes and services online. Using online video conferences or working remotely are already alternatives as businesses rethink how they can operate.

Responding to improve an online experience will be required. Whatever changes businesses find necessary to ensure the safety of their employees, transactions for products and services will increase. Websites from many of these companies will discover and incur the effects of poor user experience as a result. Users will experience websites that do not live up to locating and retrieving their needs. What does this mean for businesses? It means website abandonment, call-ins, frustrated employees, and likely going to competitors in hopes for a better experience.

Customer behaviors will change. People will adjust and may prefer working or receiving services online. The push toward change will impact and likely bring on new behaviors. McKinsey & Company write, “Companies should invest in online as part of their push for omnichannel distribution; this includes ensuring the quality of goods sold online. Customers’ changing preferences are not likely to go back to pre-outbreak norms.”

Supporting local business impacted by coronavirus COVID-19.

If you are a business who believes you will or are already being impacted by coronavirus COVID-19, you can find out more by contacting me on Facebook or visiting www.gabrielteniente.com